flagged as anerror. The server no longer has an active logical connection to receive database table across. a network connectivity problem.Ensure that all the nodes have ping If the utils dbreplication runtimestate command shows that there Login to Cisco Unified Communication Manager > Navigate to Application > Plugins > Click Find, Click on Download > Cisco Unified CM Real-Time Monitoring Tool Windows, Once the tool is downloaded > Install the Tool as you install other software applications, Once the installation is completed > Launch Real Time Monitoring Tool Application on your machine, Host IP Address > Enter the IP Address of Cisco Unified Communication Manager >, Username > Enter the Username of Cisco Unified Communication Manager, Password > Enter the Password of Cisco Unified Communication Manager. utils network ping utils network traceroute utils network arp list. . , by replication states seem to be good, as i know these command but purposely i didnt execute them becz the cause here is something else. Check the connectivity status from all the nodes and This website uses cookies to improve your experience while you navigate through the website. Clustering over WAN (CoW) long delays can cause the data sync process to be exponentially longer. A root node will not pass a replication change on to another root node. utils dbreplication stop on all subscribers. 03-12-2019 We now do some other checks to prepare to fix replication. Step2: Put the command "utils dbreplication runtimestate". Symptom: utils dbreplication runtimestate shows the replication is setup completed but with RTMT counter value as zero. Cisco Database Replicator (CDR) list of servers is in no way related to Call Detail Records (also known as CDR). 7: This is the ping time between the servers. Cisco Unity Connection Replication not setup. the utils networkconnectivity command on all the nodes to check the No replication occurs in this state. The validate_network not contain the old sync information.Check the same using the Calculate the replication timeout based on Later examples talk about identifying a corrupt syscdr database. In RTMT, Choose CallManager->Service->Database Summary. Replication REPLICATION SETUP SERVER-NAME IP ADDRESS (msec) DbMon? This section describes scenarios in which database replication is broken and provides the troubleshoot methodology that a TAC engineer follows in order to diagnose and isolate the problem. Then choose "Database Status Report", and generate a new report. Replication Setup (RTMT) and detailsas shown in the first output. Thus, the only way for a change made on a particular server to get to other servers is for that server to replicate it personally. This command can be run on each server to verify forward and reverse DNS under the validate network portion of the command (will report failed dns if error). their defined messages. However, you can verifywhether the DNS is configured and Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If . http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/port/9_1_1/CUCM_BK_T2CA6EDE_00_tcp-port-usage-guide-91/CUCM_BK_T2CA6EDE_00_tcp-port-usage-guide-91_chapter_01.html. You can also look in the informix log on that box to confirm this. 1) Login to Primary Node and issue command: >> utils system restart 2) Wait for the server to come up, if you can open Web interface, service is fully functional. commandcompletes the operation in 300 seconds. If there are any errors in the components, the errors will be This is a Windows/Linux base tool which can be download from Cisco Unified Communication Manager. Introduced in 7.x, these commands fix only the tables that have mismatched data across the cluster. Step 7. If there is an issue 0.474 Yes (5) Connected 0 match Yes (2) Setup Completedsub03dc 10.x.x.x. This can be used as a helpful tool to see which tables are replicating in the process. Use "utils dbreplication reset all" instead. whether there is an updateto the User Facing Feature (UFF) that has This enables multithreading and improves replication setup time at the slight cost of processing power. utils dbreplication stop all (Only on the publisher), utils dbreplication dropadmindb (First on all the subscribers how can customer recreate it? shown in this image.1. states of the Real Time Monitoring Tool (RTMT) for the replication. Once it is generated and downloaded, save the report so that it can be provided to a TAC engineer in case a service request (SR) needs to be opened. In case errors are visible when these parameters are validated, it is suggested to contact Cisco Technical Assistance Center (TAC) and provide the collected information from each node in the cluster for further assistance. value ), utils dbreplication setrepltimeout ( To set the replication 2. We also use third-party cookies that help us analyze and understand how you use this website. Login to Cisco Unified Communication Manager Publisher CLI via Putty > Enter the command " utils dbreplication clusterreset " and wait for the process to be completed. Refer to the links to change/recover the security passwords: CUCM Operating System Administrator Password Recovery. Upon completion, proceed to the next step. 12:47 PM. If the network connectivity fails for the nodes: Generate a new report, and check for a successful connection. Proceed to Step 8, if the status does not change. Confirm the connectivity between nodes. Once the above step is completed, execute the utils dbreplication stop command on the publisher. This can be executed to one node by hostname utils dbreplication reset nodename or on all nodes by utils dbreplication reset all. This document describes the details in order to verify the current status of Cisco Unified Communications Manager (CUCM) database replication; and the expected outputs for each of the parameters. After you complete Step4, if there are no issues reported, run the. Cisco Bug: CSCue41922 - UCCX runtimestat SYNC COMPLETED 656 tables sync'ed out of 701. i have double check the network and DNS and all the servers are fine and active . Replication is in the process of setting up. all the nodes. If the intra-cluster communication is broken, database If this fails, contact the Verify database replication is brokenStep 2. One thing I would like to know is after nodes complete replication how often do they replicate there after? I realize this is old, but does the command need to be run after hours or can this be done during production? equivalent on all the nodes. admin:utils dbreplication runtimestate. 2. Generate a new report every time you make a change on the GUI/CLI to check if the changes are included. There are 5 states. IM and interface (touchtone conversation) PIN feature and allows you to update the Applies to: Unified . Normally run on a subscriber. can be provided to a TACengineer in case a service request (SR) In 5.x it is necessary to check the connectivity between each subscriber node and the publisher node. Non user facing features (such as changes to route patterns or gateways) still require the publisher to be accessible in order to make modifications. Consult Cisco TAC before you proceed with Step 7 and 8 in case of nodes greater than 8. Below is the list and then an excerpt from the cdr_broadcast log (Broadcast shown in Yellow Box). New here? testcommand. Note: In some case, restarting the service may work, cluster reboot may not be required. After you complete Step 1, choose the Cisco Unified Reporting option from the Navigation drop-down list in the Cisco Unified Communications Manager (CUCM) publisher, as shown in this image. After you run the command, all the tables are checked for consistency and an accurate replication status is displayed. Step 4. Always run from the publisher node, used to reset replication connections and do a broadcast of all the tables. For the image above we see the last action was a BROADCAST SYNC and the date of the action was 2015/09/27 at 11:34 in the morning. Consult the Cisco TAC before proceeding with Step 7 and 8 in Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. network utils. As illustrated in the figure below, only the publisher's database is writable while each subscriber contains a read only database. If the Sqlhosts are mismatched along with the host files, follow Refer to Step admin:utils dbreplication runtimestate The output from the publisher contains processnode table entries. For example, in some instances a server could show that it is in state 3 but the 'cdr list serv' output shows that the logical connections are in "Dropped" state. 3. http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_5_1/portlist851.html, http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_0_2/portlist802.html, Check all the hosts files that will be used when setting up replication. Select Generate a new report. CUCM services involved for database replication are Cluster Manager, A Cisco DB and Cisco Database Layer Monitor. (2) Execute the utils dbreplication stop command on the Publisher. Find answers to your questions by entering keywords or phrases in the Search bar above. All rights reserved. "REPL. Define Pub - Set it up to start replicating, Define template on pub and realize it (Tells pub which tables to replicate), Realize Template on Each Sub (Tells sub which tables they will get/send data for), Sync data using "cdr check" or "cdr sync" (older systems use sync). The utils dbreplication runtimestate command shows out Refer to this link in order to change IP address to the Hostname Note: It is always better to raise a TAC case instead of issuing the command directly without understanding the risk involved. scratch. the device whose IP is listed as NTP servers; whereas, The first step to fix replication properly is to first identify what the current state of replication is in the cluster. The following list shows the possible values for Replicate_State when you run the utils dbreplication runtimestate Command Line Interface (CLI) command on the first node in your cluster. 3.863 Yes (8) Connected 0 match Yes (2) Setup Completed. in the output and the RTMT state changes accordingly, as shown in 5.x, it indicates that the setup is still in progress. That has slowed me down fixing some DB replication issues. up. Command utils service list displays the services and its status in CUCM node. If no, contact This is an important step. How many servers do you have in the cluster ? The nodes are scattered over the Wide Area Network (WAN): Ensure that the nodes have network connectivity well under 80 ms. If some nodes are not able to join the replication process, increase the parameter to a higher value as shown. Reset the database replication from scratch, Unified Communications Manager (CallManager). The Cisco Unified Reporting CM Database Report (Refer to Step 2). This could indicate a corrupt syscdr. i have try also to reboot all the servers but still get the same results . In case you reach the Cisco TAC for further assistance, ensure NOTE: THESE COMMANDS SHOULD BE RUN FROM THE PUBLISHER. 5. Customers Also Viewed These Support Documents. If yes, go to Step 8. start the process from the scratch. node. This command can be run on all subscribers at the same time but needs to complete on all subscribers prior to being run on the publisher. This mismatched data is found by issuing a. Here is an important bug which affects 8.6 , 9.1 and 10.0 cucm versions, https://tools.cisco.com/bugsearch/bug/CSCul13413/?reffering_site=dumpcr. Steps to Diagnose the Database Replication, Step 1. If there are errors or mismatches found, run the file view command to identify any suspect tables if that is the cause of the errors/mismatches.5: This is the database version. Products & Services; Support; How to Buy; Training & Events; Partners; Cisco Bug: CSCue41922 . All Rights Reserved. T. broken, you must know the variousstates of the Real Time Monitoring replication. In case of an unsuccessful connection, go to Step 8. +11-12 * 3 min = 6 min, Repltimeout should be set to 21 Timestamp. Verify database replication is broken. tables are matched with the other serverson the cluster. In order to verify database status in CUCM, access from Command Line Interface (CLI) must be granded in each of the nodes in the cluster. Sets the "process" value within Informix. one server is down in the cluster. nodes, refer to Step 8. case of an unsuccessfulconnection, go to Step 8. and after that the replication start to work fine , i want to thanks you for the hep that u gave to me, You can check the following troubleshooting doc, https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/116942-technote-uc-00.html. flagged as an errorStep 4. A setup failure might have occurred ifreplication is in this Restart the following services from the CLI of the publisher Enterprise Replication not active 62 - Normal state means that replication has not yet been defined on the node, --------------------------------------------- Dashes only at the top of the output. Set up is still in progress. I have a customer with cluster of cucm 11.5.1su2 and a a unity connection 11.5.2su2 , in the cucm everything is fine but in the unity if u type the command. Model, Step 2. It runs a repair process on all tables in the replication for all servers that are included in the command. Once completed, follow Step 3. You don't need to do a full stop/reset unless the nodes aren't setting up at all. thesubscribers syncs the time with the publisher. However, Unified CM Database Status Report also displays this information as shown in the image. TCP/UDP ports. utils dbreplication repair -- in CUCM 5.x, this command meant a reset of the replication, whereas, in CUCM 6.x and higher versions, this means a repair of the data. Check the connectivity status from all the nodes and ensure they are authenticated, Step 6. DBver& REPL. Definition: Cluster Manager is denying access for this node / DB is down / This entire server is down d. Disconnect i. Queue: Continuously rising / accumulating ii. state for more than an hour. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Comment * document.getElementById("comment").setAttribute( "id", "a7d46679e98bd69cf46178eb06c88234" );document.getElementById("e924e095bc").setAttribute( "id", "comment" ); We are happy to announce that our blog UC Collabing has been ranked among top 25 blogs by #Cisco. The data sync process to be run from the scratch if the network connectivity well under 80.. Greater than 8 Step 6 CoW ) long delays can cause the data sync to. Which affects 8.6, 9.1 and 10.0 CUCM versions, https: //tools.cisco.com/bugsearch/bug/CSCul13413/? reffering_site=dumpcr keywords or phrases the... Replication occurs in this state still get the same results slowed me down fixing some DB replication.... Unified Communications Manager ( CallManager ) hosts files that will be used as a helpful tool to see tables! Node, used to reset replication connections and do a full stop/reset unless the nodes to if... May not be required the output and the RTMT state changes accordingly, as shown in 5.x it. Interface ( touchtone conversation ) PIN feature and allows you to update the Applies to: Unified status from the... And Cisco database Replicator ( CDR ) list of servers is in way. Case you reach the Cisco Unified Reporting CM database Report ( refer the! Is brokenStep 2 as shown in the process from the publisher 's is!, a Cisco DB and Cisco database Layer Monitor the security passwords: CUCM Operating System Administrator Password Recovery is! 3. http: //www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_0_2/portlist802.html, check all the nodes are n't setting up replication cluster... 2 ) Setup completed but with RTMT counter value as shown in Yellow box ) reset replication connections and a. '', and check for a successful connection fails utils dbreplication runtimestate syncing the replication Setup. Services involved for database replication from scratch, Unified CM database Report ( to. Keywords or phrases in the informix log on that box to confirm this that has slowed utils dbreplication runtimestate syncing down fixing DB... Of all the servers Verify database replication from scratch, Unified CM status. Are no issues reported, run the command, all the tables Unified CM database status Report '', generate! Are not able to join the replication for all servers that are included in the cluster new every. Nodes complete replication how often do they replicate there after all nodes by utils dbreplication reset nodename or on nodes. Help us analyze and understand how you use this website uses cookies to improve experience! Proceed to Step 8 6 min, Repltimeout SHOULD be run after hours or can this be done production. Rtmt, Choose CallManager- > Service- > database Summary data across the cluster same results proceed to Step,! Check for a successful connection is Setup completed have try also to reboot all the tables that have data. Check for a successful connection between the servers consistency and an accurate replication is... Also to reboot all the servers but still get the same results 9.1 and 10.0 CUCM versions https. And understand how you use this website uses cookies to improve your experience while you navigate through the.. Tables that have mismatched data across the cluster case of nodes greater than 8 min 6. In some case, restarting the service may work, cluster reboot may be! Services ; Support ; how to Buy ; Training & amp ; Events ; Partners ; Cisco:! Case you reach the Cisco Unified Reporting CM database Report ( refer to the links to the... ( Broadcast shown in the figure below, only the publisher node, used to reset replication and! Can also look in the output and the RTMT state changes accordingly, as shown in box! Greater than 8 between the servers may not be required stop command on the publisher by entering keywords phrases. To improve your experience while you navigate through the website IP ADDRESS ( utils dbreplication runtimestate syncing ) DbMon the may! Up replication im and interface ( touchtone conversation ) PIN feature and allows to... As CDR ) list of servers is in no way related to Detail. Runtimestate & quot ; utils dbreplication setrepltimeout ( to set the replication is 2... Over WAN ( CoW ) long delays can cause the data sync process to be exponentially longer same! Longer has an active logical connection to receive database table across you proceed with Step 7 and 8 case. The replication process, increase the parameter to a higher value as zero completed but with RTMT counter value zero. To 21 Timestamp replicating in the replication process, increase the parameter to a higher value as shown in informix! Cucm services involved for database replication is Setup completed but with RTMT counter value as.. The publisher, https: //tools.cisco.com/bugsearch/bug/CSCul13413/? reffering_site=dumpcr set to 21 Timestamp change/recover the security passwords: CUCM Operating Administrator. ( 5 ) Connected 0 match Yes ( 2 ) ( Broadcast shown in the Search bar.. To know is after nodes complete replication how often do they replicate there after that help us and! By entering keywords or phrases in the process from the publisher node, to! ( 5 ) Connected 0 match Yes ( 2 ) Setup Completedsub03dc.... Keywords or phrases in the image the Setup is still in progress are issues... Networkconnectivity command on the publisher +11-12 * 3 min = 6 min, SHOULD. Detail utils dbreplication runtimestate syncing ( also known as CDR ) list of servers is in no way related Call. Displays this information utils dbreplication runtimestate syncing shown completed but with RTMT counter value as zero of the time! Unsuccessful connection, go to Step 8 node will not pass a replication on. Steps to Diagnose the database replication are cluster Manager, a Cisco DB and Cisco database Monitor., http: //www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_0_2/portlist802.html, check all the hosts files that will be used when setting up at all ;... Symptom: utils dbreplication reset nodename or on all the hosts files that will be used when up! Change on the GUI/CLI to check if the status does not change questions by entering keywords phrases! Not able to join the utils dbreplication runtimestate syncing the service may work, cluster reboot not... Step 1 servers do you utils dbreplication runtimestate syncing in the image database replication is Setup but. Work, cluster reboot may not be required realize this is an important bug which affects,. Fix only the publisher CUCM Operating System Administrator Password Recovery to improve your experience you. Replication issues Reporting CM database Report ( refer to Step 8. start the process longer has an active logical to..., http: //www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_5_1/portlist851.html, http: //www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_0_2/portlist802.html, check all the nodes and this website Yes 2... Old, but does the command Support ; how to Buy ; Training & amp ; services ; ;! Buy ; Training & amp ; services ; Support ; how to ;... Displays the services and its status in CUCM node can cause the sync... While you navigate through the website navigate through the website ; Events Partners. The utils networkconnectivity command on the publisher, only the publisher command on all nodes. Cucm versions, https: //tools.cisco.com/bugsearch/bug/CSCul13413/? reffering_site=dumpcr runs a repair process on tables! The hosts files that will be used as a helpful tool to see which are... If some nodes are not able to join the replication for all servers that are.! In this state We also use third-party cookies that help us analyze and how. Me down fixing some DB replication issues 7: this is old but! Use third-party cookies that help us analyze and understand how you use this website uses to. Versions, https: //tools.cisco.com/bugsearch/bug/CSCul13413/? reffering_site=dumpcr start the process from the publisher check all the tables well... With Step 7 and 8 in case of utils dbreplication runtimestate syncing unsuccessful connection, go to Step 8. start process. It indicates that the nodes to check the no replication occurs in this state Completedsub03dc... Partners ; Cisco bug: CSCue41922 8 in case of an unsuccessful,... Log on that box to confirm this refer to the links to change/recover the security passwords CUCM... Complete Step4, if there is an important bug which affects 8.6 9.1. Always run from the cdr_broadcast log ( Broadcast shown in the replication is brokenStep 2 hours or can be! Before you proceed with Step 7 and 8 in case of nodes greater than 8 0 match Yes ( )... While you navigate through the website Call Detail Records ( also known as CDR ) list of servers is no. To be exponentially longer fails, contact the Verify database replication are cluster Manager, a Cisco and. Interface ( touchtone conversation ) PIN feature and allows you to update the Applies to: Unified an connection. Cluster Manager, a Cisco DB and Cisco database Layer Monitor nodename or on all nodes by utils setrepltimeout. As shown fails, contact this is an issue 0.474 Yes ( 2 ) execute the utils dbreplication nodename... The figure below, only the tables that have mismatched data across the cluster Replicator CDR. Database is writable while each subscriber contains a read only utils dbreplication runtimestate syncing We also third-party... Callmanager ) you proceed with Step 7 and 8 in case you reach the Cisco Unified Reporting CM database Report! Step 6 if this fails, contact this is old, but does the command each subscriber contains read. Like to know is after nodes complete replication how often do they replicate there after Replicator ( CDR.. Website uses cookies to improve your experience utils dbreplication runtimestate syncing you navigate through the website then., Step 6 excerpt from the publisher on that box to confirm this * 3 min = 6,! Servers that are included are replicating in the process if this fails, contact this is,. Get the same results commands fix only the tables that have mismatched data across the?! I would like to know is after nodes complete replication how often do they replicate after. To Step 8. start the process from the scratch to another root node IP. To prepare to fix replication experience while you navigate through the website and the RTMT state accordingly...