If the store management gives any additional task, complete the assigned task fully. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Apply Now! Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Find the best jobs in the US, apply in 1 click and get a job today! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Follow proper coding procedures. Customer Service Associates must be able to multitask and handle multiple customers at once. You have reached your maximum number of active job alerts. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Check expiration codes, face and inspect all items. Ensure the proper execution of assigned foodservice and beverage programs and procedures. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. You can also use active listening to show the customer youre paying attention to what theyre saying. Identifying customer needs. Maintain proper cash levels in register drawer and change machines. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Job Title: Customer Service Associate. Veterans, active military and families can visit any store today for free any size hot coffee! Department: Store Operations. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Job Description. Pull expired items, document and discard. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Store 565 - Waldorf, MD 20603. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. For Technical Issues please email: recruitingsupport@wawa.com . AI-powered chats are becoming increasingly popular in customer service. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Job Title: Customer Service Associate. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Learn more about We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Communicate with the management team regarding customer requests and concerns. Ready to see if youre the next Wawa associate? Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Required fields are marked *. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Check expiration codes, face and inspect all items. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Greet and provide an enjoyable shopping experience for all customers. If there is any contamination, carefully clean these areas. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Then, I offered to remake his meal for free. They offer a wide variety of products, including food, beverages, and fuel. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Visit the Career Advice Hub to see tips on interviewing and resume writing. See Lead Customer Service Associate Salaries at other companies. Unlawful discrimination will not be a factor in any employment decision. We are not an agent or representative of any employer. How To Become an Adventure Therapist: Step-by-Step Guide. For Technical Issues please email: [emailprotected] . View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. Working in customer service can sometimes involve dealing with difficult customers. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. You can also use your communication skills to write emails, send text messages and post on social media. Think of the most persuasive speaker in your organisation. Unlawful discrimination will not be a factor in any employment decision. Example: I was late for a shift once at my previous job. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Veterans, active military and families can visit any store today for free any size hot coffee! The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Here are three trends influencing how Wawa Customer Service Associate employees work. Ensure the proper execution of assigned foodservice and beverage programs and procedures. It's a great format for anyone who is in the process of changing careers or possesses a mix of important skills and work experiences that apply to the job. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Wawa, Inc. is an equal opportunity employer. . As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Proven exemplary customer service skills. attitude. Companies. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Respond to customer requests and complaints in a timely and courteous manner. Averages based on self-reported salaries. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Ensure that all procedures regarding food service and beverage schedules are followed. Your input helps Glassdoor refine our pay estimates over time. View similar Customer Service / Guest Services jobs below. Wawa, Inc. is an equal opportunity employer. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. The estimated additional pay is $2 per hour. We would love to be a part of your professional journey. Location: Field. Location: Field. In any area, when the product is missing in the aisle, stock a new one instead. Ensure coffee thermals are filled and working properly. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Persuasive Speaking Skills. If you require an accommodation, please contact our Associate Service. The search is on! This technology also allows Wawa Customer Service Associates to focus on more complex tasks, such as resolving customer complaints or providing personalized recommendations. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Complete other tasks as assigned by store management. Click the link in the email we sent to to verify your email address and activate your job alert. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Posted: November 10, 2021. Wawa, Inc. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. Read more, Upgrade to Premium to view the number of applicants for this Job. Activate fuel and gift cards and assist with lottery purchases as needed. Communicate with the management team regarding customer requests and concerns. Job Title: Customer Service Associate. Like to have fun at work all the while making sure your customers experience is exemplary? The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. Prepare all made to order food and/or beverages according to recipe or customer specifications. They must also be able to work flexible hours, including nights and weekends, as needed. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. We recommend using the filters beneath the search bar to best search for your desired opportunity. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Wawa is a convenience store chain that operates over 800 locations in the United States. Respond to customer requests and complaints in a timely and courteous manner. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. Perform customers fuel transactions. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . How can you stand out? All Rights Reserved. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate This experience taught me valuable skills like multitasking and problem-solving when things got busy. Prepare all made to order food and/or beverages according to recipe or customer specifications. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. If you have experience working in similar positions, describe your ability to stand for extended periods of time. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Get email updates for new Customer Service Specialist jobs in Absecon, NJ. Job Title: Customer Service Associate. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Help make it more accurate by adding yours. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Customer Service Associate . Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Location: Field. I found ways to make it more comfortable by using proper posture and stretching regularly.. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Communicate with the management team regarding customer requests and concerns. Part-Time. Previous customer service experience is preferred, but not required. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Additional pay could include bonus, stock, commission, profit sharing or tips. You can unsubscribe from these emails at any time. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. STR00583 - Mechanicsville, MD 20659. Job Description. I called in to let them know I would be late and arrived 15 minutes later than scheduled. You should be able to answer questions, solve problems and provide solutions to customer inquiries. Stop fuel pumps if necessary. Make sure that there is no dirt or debris in the areas where food and beverage are served. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. The manager understood and told me not to worry about it happening again. Explain what steps you took to resolve the situation or diffuse the customers anger. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? Full job description and instant apply on Lensa jobs. Help make it more accurate by adding yours. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Use the appropriate method among different payment options according to the customers demand. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. great place to work Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. The estimated base pay is $17 per hour. Visit the Career Advice Hub to see tips on interviewing and resume writing. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Wawa, Inc. is an equal opportunity employer. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Ensure coffee thermals are filled and working properly. Learn how this feature works. Click the link in the email we sent to to verify your email address and activate your job alert. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Get notified about new Customer Service Specialist jobs in Absecon, NJ. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Ensure coffee thermals are filled and working properly. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. STR08511 - Baltimore, MD 21224. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Wawa is a convenience store that offers many different services, including food and beverage.
Louise Gibbons Michael Le,
Michigan Fraternity Houses,
When To Drink Mangosteen Tea,
Bettys Yorkshire Gingerbread Recipe,
How Many Phonemes In The Word Eight,
Articles W